ISO Systems Consultant. Providing strategic support for your ISO journey.
ISO Systems Consultant. Providing strategic support for your ISO journey.
Many businesses approach us when they have a management system, policy, process, training schedules for staff, already in place. Most of us don't get to where we are in business without some sort of map or guide written down. We are often the biggest critics of our own work, and I often hear "I have some processes written down.... but.... I'm embarrassed to show you!"
That is what I am here for. You wouldn't go to the doctor for an injury or illness and then say, everything is fine. Even the most elite athletes need support from a team of experts to propel them forward, and we don't think twice about that or say, "It's shameful they can't do it all on their own".
We assist all sizes of business at any stage of their certification journey. Some business examples we have worked with are:
At the basic level, having a documented business framework, (operations manual, standard operating procedure, ways of working) makes your business clearer to explain and more scalable. When your procedures are documented for reference, it’s much easier to implement the same procedures on a larger scale or at other locations.
Have you ever struggled communicating what it is you do and how you do it to subcontracted staff, employees, or through applications and tenders?
The first step is to build an honest reflective framework that explains how your business "works" and documents each related system, process and policy.
ISO certification may be a goal you have, and for a variety of reasons you may have a certain ISO standard you want to meet. Working with Kelly allows you examine the entire process and strategy at a high level, get a clear understanding on what you need, when you need it and how far you are away from achieving it.
Often you will hear this common approach from a consultant:
And we can certainly do that! However, we see such greater success and with businesses who take our different approach based on our values of ethics, flexibility, creativity and loyalty:
During our high-level strategy session, we gather the crucial information on your resources available, what your goals are, when to strategically "drop the hammer" on certification, what ISO standards to do you need vs what have you been told you need, integration into your ways of working, training needs for the people doing the work so you can take ownership and confidently apply what you have developed and learned, identify the risks and the opportunity in the process, and outline logical timelines that work around other projects, staff availability, and an action plan for the future.
Kelly has a wealth of knowledge across the most popular certifiable standards (and some that are obscure but valuable!), best business practices, change management, regulatory and ESG reporting including multiple industry specific technical knowledge such as:
Adaptable Quality
Brisbane, Australia